Cancellation Policy
Last updated: January 31, 2026
1. Order Cancellation by Customer
You can cancel your order under the following conditions:
Before Shipment
Orders can be cancelled without any charges if the cancellation request is made before the product is shipped. The full amount will be refunded within 5-7 business days.
After Shipment
Once an order has been shipped, it cannot be cancelled. However, you can refuse delivery or initiate a return after receiving the product as per our Return Policy.
Partial Cancellation
For orders with multiple items, individual items can be cancelled before they are shipped. The refund will be processed for the cancelled item(s) only.
2. How to Cancel an Order
Log in to Your Account
Visit SnapToDoor and sign in to your account.
Go to My Orders
Navigate to "My Orders" section in your account dashboard.
Select Order to Cancel
Find the order you wish to cancel and click "Cancel Order".
Provide Reason & Confirm
Select a reason for cancellation and confirm your request.
3. Order Cancellation by SnapToDoor
SnapToDoor reserves the right to cancel orders under the following circumstances:
- Product is out of stock or discontinued
- Pricing or product information errors on the website
- Suspected fraudulent or unauthorized transaction
- Unable to verify customer information
- Delivery address is unserviceable
- Payment failure or decline
- Violation of our Terms and Conditions
In case of cancellation by SnapToDoor, you will be notified via email/SMS and a full refund will be processed within 5-7 business days.
4. Cancellation Charges
| Cancellation Stage | Charges |
|---|---|
| Before order confirmation | No charges |
| After confirmation, before shipment | No charges |
| After shipment (refused delivery) | Shipping charges may apply |
| Cash on Delivery orders (refused) | Rs 50-100 may be deducted |
5. Refund After Cancellation
Once your cancellation request is processed, the refund will be initiated based on your original payment method:
- Credit/Debit Card: 5-7 business days
- UPI: 2-3 business days
- Net Banking: 5-7 business days
- SnapToDoor Wallet: Instant (within 24 hours)
- Cash on Delivery: Not applicable (no payment made)
6. Special Cases
Pre-Order / Back-Order Items
Pre-ordered items can be cancelled anytime before the product is shipped. Full refund will be provided for all cancelled pre-orders.
Flash Sales / Limited Offers
Orders placed during flash sales or with special discounts follow the same cancellation policy. However, re-ordering at the discounted price is not guaranteed after cancellation.
Combo / Bundle Offers
For combo offers, partial cancellation may not be allowed. If one item from a combo is cancelled, the entire order may be cancelled and the combo discount will not apply to individual items.
7. Non-Cancellable Items
The following items cannot be cancelled once the order is placed:
- Customized or personalized products
- Products marked as "Non-Cancellable" on the product page
- Digital products or services after delivery
- Items purchased during final sale events
8. Contact Us
If you face any issues with order cancellation or have questions, please reach out to us:
Customer Support:
Email: support@SnapToDoor.com
Phone: +91 8420626114
Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Address: 1ST FLOOR, 516, R.N. GUHA ROAD, Dum Dum, Kolkata, North Twenty Four Parganas, West Bengal, 700074
Important Note
This Cancellation Policy is subject to change without prior notice. We recommend reviewing this policy periodically. For the most current information, please refer to this page. By placing an order on SnapToDoor, you agree to abide by this Cancellation Policy.