Refund Policy

1. Overview

At SnapToDoor, we strive to ensure complete customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds are provided for products purchased from our platform.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Product received is damaged or defective
• Wrong product delivered
• Product significantly differs from the description
• Product is missing parts or accessories
• Product received after the promised delivery date (subject to terms)

3. Refund Timeline

4. Non-Refundable Items

The following items are not eligible for refunds:

• Opened beauty and personal care products (hygiene reasons)
• Customized or personalized items
• Innerwear, lingerie, and swimwear
• Products with tampered serial numbers or labels
• Items damaged due to misuse by the customer
• Free gifts or promotional items

5. Refund Process

6. Refund Methods

Refunds will be credited based on your original payment method:

• Credit/Debit Card: 5-7 business days
• UPI: 2-3 business days
• Net Banking: 5-7 business days
• Cash on Delivery: Refund to bank account or SnapToDoor wallet

7. Partial Refunds

In certain cases, partial refunds may be granted:

• Items returned with signs of use or missing original packaging
• Items returned after the standard return window but within extended warranty
• Products with missing accessories (refund adjusted for missing items)

8. Contact Us

If you have any questions about our Refund Policy, please contact us: